PPI Front Line Associate
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire PPI Front Line Associate As a member of the PPI team, you will investigate and fulfil GDPR requests including Subject Access Requests from customers and third parties.
Using your strong communication skills and excellent attention to detail, you will manage each individual situation in a way that presents a positive outcome.
What you'll be doing:
You will be responsible for collating relevant information stored in various Capital One systems in order to process the SARsReconstitute credit agreements as per our processRespond to AXA validation requests using telephone and email channelsComplete other administration activities including transcripts and settlement processingAdhere to Capital One compliance and quality standards to ensure the right response is sent to the customerUpdating customer records to ensure there is a accurate reflection of all agreed actions that have been takenUtilising appropriate escalation channels when issues are identifiedWe'd like to see:
Good communication skillsExcellent organisational skills and attention to detailKnowledge and understanding of regulators/industry requirements and ensuring that you remain compliant to theseThe desire to work accurately to get to the right outcomeAbility to deal with working cases that can be repetitive in natureStrong problem solving skills so that the customers requests can be fully understood and resolved first timeA strong focus on improving resultsA desire to learn and developWhat's in it for youWe're set up for growth - and that means in our people, as well as our business.
You'll get plenty of opportunities to learn and develop your career, including our Capital One training programmes.
As well as that, you'll get:
Pension25 days' holiday and the option to buy up to 5 morePrivate medical insuranceSeason ticket loansCycle to work schemeEnhanced parental leaveFlexible working optionsWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people.
Building diverse and inclusive teams is the right thing to do and the smart thing to do.
We want to work with top talent:
whoever you are, whatever you look like, wherever you come from.
We know it's about what you do, not just what you say.
That's why we make our recruitment process fair and accessible.
And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.
We have a whole host of internal networks and support groups you could be involved in, to name a few:
.
REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagementOutFront - to provide LGBTQ
support for all associatesMind Your Mind - signposting support and promoting positive mental wellbeing for allWomen in Tech - promoting an inclusive environment in techCapital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.
com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.
com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities.
Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Salary:
$11.
68 - $18.
46.
Estimated Salary: $20 to $28 per hour based on qualifications.
Using your strong communication skills and excellent attention to detail, you will manage each individual situation in a way that presents a positive outcome.
What you'll be doing:
You will be responsible for collating relevant information stored in various Capital One systems in order to process the SARsReconstitute credit agreements as per our processRespond to AXA validation requests using telephone and email channelsComplete other administration activities including transcripts and settlement processingAdhere to Capital One compliance and quality standards to ensure the right response is sent to the customerUpdating customer records to ensure there is a accurate reflection of all agreed actions that have been takenUtilising appropriate escalation channels when issues are identifiedWe'd like to see:
Good communication skillsExcellent organisational skills and attention to detailKnowledge and understanding of regulators/industry requirements and ensuring that you remain compliant to theseThe desire to work accurately to get to the right outcomeAbility to deal with working cases that can be repetitive in natureStrong problem solving skills so that the customers requests can be fully understood and resolved first timeA strong focus on improving resultsA desire to learn and developWhat's in it for youWe're set up for growth - and that means in our people, as well as our business.
You'll get plenty of opportunities to learn and develop your career, including our Capital One training programmes.
As well as that, you'll get:
Pension25 days' holiday and the option to buy up to 5 morePrivate medical insuranceSeason ticket loansCycle to work schemeEnhanced parental leaveFlexible working optionsWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people.
Building diverse and inclusive teams is the right thing to do and the smart thing to do.
We want to work with top talent:
whoever you are, whatever you look like, wherever you come from.
We know it's about what you do, not just what you say.
That's why we make our recruitment process fair and accessible.
And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.
We have a whole host of internal networks and support groups you could be involved in, to name a few:
.
REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagementOutFront - to provide LGBTQ
support for all associatesMind Your Mind - signposting support and promoting positive mental wellbeing for allWomen in Tech - promoting an inclusive environment in techCapital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.
com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.
com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities.
Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Salary:
$11.
68 - $18.
46.
Estimated Salary: $20 to $28 per hour based on qualifications.
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