Head of Internal Communications
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of Internal Communications We're proud to be one of the UK's top 10 credit card providers.
We've always been a company built on bold, new ideas and an entrepreneurial spirit.
In an ever-changing financial landscape, we're transforming into a technology company that specialises in credit and is striving for the breakthroughs that will change the world of finance.
By bringing innovation, simplicity, and humanity to the financial services industry, we're putting the customer right at the heart of everything we do.
To deliver on our ambitions, we have a very special commitment to the people who work for us.
We create an environment where our people can do the best work of their careers.
This means you'll be working with incredibly talented and passionate people in an environment that's full of opportunities to learn and grow.
We're currently looking for an internal communications specialist to lead our Associate Communications team.
Key ResponsibilitiesDevelop an internal communications strategy that drives engagement and pride in Capital One's mission, strategy, brand and culture.
Act as a trusted advisor to our UK CEO and wider leadership team to shape and advise on how their plans can best be communicated to our associates.
Lead the internal comms team, supporting them to deliver effective communications and nurturing an environment where they can flourish.
Develop and maintain an internal comms annual plan, showcasing a prioritised view of activities to deliver our comms strategy and ensuring all initiatives form part of a joined up narrative.
Develop and deliver effective internal comms channels and ensure we can monitor effectiveness of these channels, with a focus on continuous innovation and improvements in how we deliver our communication campaigns.
Seek a deep understanding of the associate audience and remain close to how this evolves through a focus on research and data.
Collaborate closely across the business (including with our colleagues in the US and Canada) to align on the overall communication plan and the efficient delivery of campaigns.
Manage external suppliers and agencies to support the delivery of campaigns and events to meet our high standards.
What we're looking forSignificant communications experience with a proven track record of delivering impactful communications that engage and inspire a busy workforce.
A strong creative thinker and strategic planner with great judgement and meticulous attention to detail.
Exceptional copywriting, confident presentation and strong verbal communication skills.
Someone who likes to get stuck in (and doesn't shy away from getting the work done), as well as a passion for end to end ownership.
A collaborative partner who naturally builds strong networks across all levels of an organisation, and is able to flex their style and influence at the most senior level.
An agent of change, able to inspire and motivate others.
Someone who has a real passion for people, culture and communications - and is always plugged into the latest thinking.
A supreme organizer with a positive attitude who can manage multiple strategic projects in a fast paced and ever changing environment.
What's in it for you?We're set up for growth - and that means in our people, as well as our business.
You'll get plenty of opportunities to learn and develop your career, including our Capital One training programmes.
As well as that, you'll get:
Pension and bonus schemes25 days' holiday and the option to buy morePrivate medical insuranceSeason ticket loansCycle to work schemeEnhanced parental leaveWe pride ourselves on hiring the best people, not the same people.
Building diverse and inclusive teams is the right thing to do and the smart thing to do.
We want to work with top talent:
whoever you are, whatever you look like, wherever you come from.
We know it's about what you do, not just what you say.
That's why we make our recruitment process fair and accessible.
And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.
We have a whole host of internal networks and support groups you could be involved in, to name a few:
REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagementOutFront - to provide LGBTQ
support for all associatesMind Your Mind - signposting support and promoting positive mental wellbeing for allWomen in Tech - promoting an inclusive environment in techCapital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.
com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.
com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities.
Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.
(COPSSC).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We've always been a company built on bold, new ideas and an entrepreneurial spirit.
In an ever-changing financial landscape, we're transforming into a technology company that specialises in credit and is striving for the breakthroughs that will change the world of finance.
By bringing innovation, simplicity, and humanity to the financial services industry, we're putting the customer right at the heart of everything we do.
To deliver on our ambitions, we have a very special commitment to the people who work for us.
We create an environment where our people can do the best work of their careers.
This means you'll be working with incredibly talented and passionate people in an environment that's full of opportunities to learn and grow.
We're currently looking for an internal communications specialist to lead our Associate Communications team.
Key ResponsibilitiesDevelop an internal communications strategy that drives engagement and pride in Capital One's mission, strategy, brand and culture.
Act as a trusted advisor to our UK CEO and wider leadership team to shape and advise on how their plans can best be communicated to our associates.
Lead the internal comms team, supporting them to deliver effective communications and nurturing an environment where they can flourish.
Develop and maintain an internal comms annual plan, showcasing a prioritised view of activities to deliver our comms strategy and ensuring all initiatives form part of a joined up narrative.
Develop and deliver effective internal comms channels and ensure we can monitor effectiveness of these channels, with a focus on continuous innovation and improvements in how we deliver our communication campaigns.
Seek a deep understanding of the associate audience and remain close to how this evolves through a focus on research and data.
Collaborate closely across the business (including with our colleagues in the US and Canada) to align on the overall communication plan and the efficient delivery of campaigns.
Manage external suppliers and agencies to support the delivery of campaigns and events to meet our high standards.
What we're looking forSignificant communications experience with a proven track record of delivering impactful communications that engage and inspire a busy workforce.
A strong creative thinker and strategic planner with great judgement and meticulous attention to detail.
Exceptional copywriting, confident presentation and strong verbal communication skills.
Someone who likes to get stuck in (and doesn't shy away from getting the work done), as well as a passion for end to end ownership.
A collaborative partner who naturally builds strong networks across all levels of an organisation, and is able to flex their style and influence at the most senior level.
An agent of change, able to inspire and motivate others.
Someone who has a real passion for people, culture and communications - and is always plugged into the latest thinking.
A supreme organizer with a positive attitude who can manage multiple strategic projects in a fast paced and ever changing environment.
What's in it for you?We're set up for growth - and that means in our people, as well as our business.
You'll get plenty of opportunities to learn and develop your career, including our Capital One training programmes.
As well as that, you'll get:
Pension and bonus schemes25 days' holiday and the option to buy morePrivate medical insuranceSeason ticket loansCycle to work schemeEnhanced parental leaveWe pride ourselves on hiring the best people, not the same people.
Building diverse and inclusive teams is the right thing to do and the smart thing to do.
We want to work with top talent:
whoever you are, whatever you look like, wherever you come from.
We know it's about what you do, not just what you say.
That's why we make our recruitment process fair and accessible.
And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.
We have a whole host of internal networks and support groups you could be involved in, to name a few:
REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagementOutFront - to provide LGBTQ
support for all associatesMind Your Mind - signposting support and promoting positive mental wellbeing for allWomen in Tech - promoting an inclusive environment in techCapital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.
com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.
com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities.
Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.
(COPSSC).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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